Informal Communication can be Good and Bad

by Anonymous

I work as a human resource manager in a MNC bank. I was handed over the responsibility of studying the behavior patterns of successful and mediocre employees in terms of their performance and suggest employee engagement initiatives to boost employee morale and enhance productivity.

In my study, I found that employees who gossip between tasks, not during them, are more productive than those workers who remain isolated. What's more, communication at the wrong time reduces productivity. Employees who remain closely knit with one another frequently are more productive than those who are more isolated, the researchers have found.

I used electronic monitoring to tease apart the various types of interaction in the workplace and their differing effects. My conclusion is that such monitoring is very useful and it could improve how individuals and organizations work, but it raises issues about the extent to which companies monitor their employees' behavior. Many studies of communication within organizations, such as of who e-mails whom, have suggested that loose networks, in which people have few contacts in common, boost productivity. But these don't capture face-to-face, moment-to-moment communication.

People have formal structures and reporting relationships, but when you look at who's actually talking to each other you get a different picture. We can predict productivity far more accurately from these informal structures and behaviors.

People who spent lots of time between jobs interacting with their colleagues going to lunch or stopping for a chat ultimately got much more done, the results showed. The best connected employee was 60 percent more productive.

No one suspected that such interaction would help. On the other hand, if someone communicated while they were assigned to a task whether seeking help or distracted by others their productivity dropped sharply.

Imelda's Comments

Very interesting study and findings. I am intrigued by the correlation that you found between informal communication (in between tasks) and productivity. I wonder if you also looked at the cause and effect relationship.

For instance, is informal communication (in between tasks) what causes an employee to be productive?

Or... is it a productive employee who tends to have more informal interactions between tasks?

Thanks for sharing,


Comments for Informal Communication can be Good and Bad

Average Rating starstarstarstarstar

Click here to add your own comments

Sep 25, 2015
nice post
by: yazzie abby

This is truly a great blog thanks for sharing. Excellent and decent post. I found this much informative, as to what I was exactly searching for. Thanks for such post and please keep it up.

Sep 19, 2015
Univariate Analysis Stats Homework Help
by: Univariate Analysis Stats Homework Help

I am pretty sure about this information you shared because its really helpful for everyone.

Aug 28, 2015
nice work
by: John

great post indeed i love this site.
Australia Assignment Help for University

Aug 25, 2015
Informal Communication can be Good and Bad
by: Oliver

I think it depends on the person. In my opinion Informal communication only allowed with close friends.

Anyway your topic was very useful and everybody should know about it. I learnt lots of new things to read your article. I will definitely share this article

Aug 19, 2015
essay services review
by: Linda L. Wright

HR manager has got the complete responsibility of finding the right persons for the firm. They need to mind the workers on how they behave and gossip during the work hours. You have done the right things by taking the help of electronic monitors.

Jul 24, 2015
I Hope This Helps!!
by: Mendy Hastings

Informal communication can be good while we are not at the workplace. And it can boost up the employer-employee relationship. But it is good not to try to speak up about the official matters informally.

Click here to add your own comments

Join in and write your own page! It's easy to do. How? Simply click here to return to The Grapevine.


Return to Home Page: People-Communicating

Most Recent
Blog Posts

More Blog Posts...